Terms and conditions

Effective Date: October 6, 2026

These Terms & Conditions (“Terms”) govern the use of xmconnect.online and the purchase of services from Eleven Marketing LLC, doing business as XM Connect (“Eleven Marketing LLC,” “XM Connect,” “we,” “us,” or “our”).

Eleven Marketing LLC is the legal business entity providing the services. XM Connect is the registered doing-business-as (DBA) name used by Eleven Marketing LLC for customer-facing operations, marketing, service delivery, and billing. Customers may therefore see “XM Connect” as the business or billing descriptor on invoices, receipts, payment records, or other transaction-related communications.

By accessing our website, submitting an inquiry, placing an order, or purchasing our services, you acknowledge and agree to these Terms.

1. Business Identity

Legal Business Name: Eleven Marketing LLC
DBA / Trade Name: XM Connect
Website: xmconnect.online
Billing / Customer-Facing Name: XM Connect

All services advertised or sold through XM Connect are provided by Eleven Marketing LLC.

XM Connect is not a separate legal entity from Eleven Marketing LLC.

2. Services

XM Connect provides website design and digital marketing services, including:

Website design and development
Website customization
Website maintenance
Digital marketing
Online advertising management
Branding and digital creative services
Other customized website and digital marketing solutions

The specific services, pricing, deliverables, and project requirements will be communicated to the customer before or at the time an order is placed.

3. Orders and Billing

Customers may purchase services through XM Connect's website, invoices, proposals, service agreements, or other authorized ordering methods.

Payments for services provided by Eleven Marketing LLC DBA XM Connect may appear on a customer's credit card, debit card, bank statement, invoice, receipt, or payment confirmation under the descriptor “XM Connect.”

The appearance of “XM Connect” as the billing descriptor does not indicate a separate company or merchant. XM Connect is the DBA of Eleven Marketing LLC.

Customers agree to provide accurate billing and contact information when placing an order.

4. Payment Terms

Payment requirements will be communicated to the customer before work begins.

Depending on the service, XM Connect may require payment in full, a deposit, or another agreed payment arrangement before beginning work.

All applicable charges must be paid according to the agreed payment terms.

5. Project Delivery

Project timelines depend on the scope and complexity of the services purchased.

XM Connect will make reasonable efforts to complete projects within the estimated timeframe communicated to the customer.

Delays caused by the customer, including delayed approvals, missing content, unavailable account access, or failure to provide required information, may affect the project completion date.

6. Customer Responsibilities

Customers are responsible for providing accurate information, content, images, logos, trademarks, credentials, and other materials required to complete their project.

Customers represent that they have the necessary rights and permissions to provide and use such materials.

7. Digital Marketing Disclaimer

XM Connect will provide digital marketing services according to the agreed scope of work.

However, XM Connect does not guarantee specific results, including:

Website traffic
Advertising performance
Leads
Sales
Revenue
Conversion rates
Customer acquisition
Return on advertising spend

Marketing performance may be affected by market conditions, competition, advertising budgets, platform policies, algorithms, customer behavior, and other factors outside our control.

8. Third-Party Platforms

Our services may involve third-party platforms, including hosting providers, domain registrars, advertising platforms, analytics services, social media platforms, and other technology providers.

XM Connect does not control third-party platforms and cannot guarantee their availability, pricing, policies, performance, or continued operation.

9. Intellectual Property

Customers are responsible for ensuring that all materials they provide to XM Connect may legally be used.

Upon full payment, ownership or applicable usage rights for customer-specific deliverables will be provided according to the applicable service agreement or project terms.

XM Connect retains ownership of its pre-existing tools, processes, templates, systems, techniques, know-how, code libraries, and other materials that were not specifically created exclusively for the customer.

10. Prohibited Activities

Customers may not use XM Connect's services for:

Fraudulent activities
Illegal activities
Deceptive practices
Intellectual property infringement
Malicious activities
Activities prohibited by applicable law

XM Connect reserves the right to refuse or terminate services involving prohibited activities.

11. Refunds and Cancellations

Refunds and cancellations are governed by the XM Connect Refund & Cancellation Policy.

Customers should review the Refund & Cancellation Policy before purchasing services.

12. Suspension or Termination

Eleven Marketing LLC DBA XM Connect may suspend or terminate services if a customer:

Fails to make required payments
Violates these Terms
Provides materially false or misleading information
Uses the services for unlawful purposes
Engages in abusive or threatening behavior
Materially interferes with the provision of services

13. Disclaimer of Warranties

To the maximum extent permitted by law, XM Connect provides its website and services on an “as available” basis.

We do not guarantee that our website, services, or third-party platforms used in connection with our services will always be uninterrupted, error-free, or available.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Eleven Marketing LLC DBA XM Connect will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

To the extent permitted by law, our total liability relating to a particular service will not exceed the amount actually paid by the customer for that service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Eleven Marketing LLC DBA XM Connect, including its owners, employees, contractors, and service providers, from claims, losses, damages, liabilities, or expenses arising from:

The customer's unlawful use of our services
Violation of these Terms
Customer-provided content or materials
Infringement of third-party rights

16. Changes to These Terms

Eleven Marketing LLC DBA XM Connect may update these Terms from time to time.

Updated Terms will be posted on xmconnect.online with a revised effective date.

17. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which Eleven Marketing LLC is organized, except where otherwise required by applicable law.

18. Entire Agreement

These Terms, together with any applicable service agreement, proposal, invoice, order confirmation, and other written terms provided to the customer, constitute the agreement governing the customer's purchase and use of XM Connect's services.

If a specific written service agreement conflicts with these Terms, the applicable signed service agreement will control for that particular project.

19. Contact Information

For questions regarding these Terms, services, billing, or cancellations, customers may contact XM Connect through the contact information provided on:

xmconnect.online

Business Identification

Legal Entity: Eleven Marketing LLC
DBA: XM Connect
Billing Descriptor: XM Connect
Business Type: Website Design & Digital Marketing Agency
Website: xmconnect.online

Important: The key wording for your merchant-account transparency is: “Eleven Marketing LLC is the legal business entity; XM Connect is its DBA and customer-facing/billing name.” This clearly connects the legal entity to the name customers will see on their billing statements.