Refund policy

Effective Date: October 6, 2026

This Refund & Cancellation Policy applies to services provided by Eleven Marketing LLC, doing business as XM Connect (“Eleven Marketing LLC,” “XM Connect,” “we,” “us,” or “our”).

Eleven Marketing LLC is the legal business entity. XM Connect is the DBA and customer-facing billing name. Customers may see “XM Connect” on invoices, receipts, payment confirmations, or billing statements.

1. 30-Day Full Refund Guarantee

XM Connect offers a 30-day full refund policy.

Customers may request a 100% refund of the amount paid within 30 calendar days from the date of payment.

To request a refund, the customer must contact XM Connect within the 30-day refund period and provide sufficient information to identify the transaction or project.

2. Refund Eligibility

A refund request submitted within the 30-day period will be reviewed and processed in accordance with this policy.

Unless otherwise required by applicable law, the customer must submit the refund request within 30 calendar days of the original payment date.

3. Customized Services

XM Connect provides customized website design, website development, and digital marketing services.

The 30-day refund policy applies to payments for our services; however, where a specific written service agreement contains different refund terms that were expressly agreed to by the customer, those terms may apply to that particular transaction.

4. Cancellation

Customers may request cancellation of a service within the 30-day period.

Customers should contact XM Connect as soon as possible after deciding to cancel so that the request can be processed promptly.

5. Refund Processing

Approved refunds will be issued to the original payment method used for the transaction.

Once a refund is initiated, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, or payment processor.

6. Third-Party Charges

Where a customer separately purchases third-party products or services, such as domain registration, hosting, advertising spend, software subscriptions, or other external services, those charges may be subject to the third party's own refund policy.

XM Connect will not represent a third-party charge as an XM Connect service charge.

7. No Hidden Refund Conditions

XM Connect does not require customers to purchase additional services or products in order to request a refund under this policy.

8. Chargebacks and Billing Disputes

Customers are encouraged to contact XM Connect first regarding any billing concern or refund request so that the matter can be reviewed and resolved directly.

A customer may contact XM Connect regarding a billing issue without affecting their eligibility to request a refund under this policy.

9. How to Request a Refund

Refund requests may be submitted through the contact information provided on:

xmconnect.online

Please include:

Customer name
Email address
Payment or invoice information
Date of payment
Reason for the refund request

10. Business Identification

Legal Business Name: Eleven Marketing LLC
DBA: XM Connect
Billing Descriptor: XM Connect
Business Type: Website Design & Digital Marketing Agency
Website: xmconnect.online

In short: Customers have 30 calendar days from the date of payment to request a full 100% refund.