Privacy policy

Effective Date: October 6, 2026

This Privacy Policy explains how Eleven Marketing LLC, doing business as XM Connect (“Eleven Marketing LLC,” “XM Connect,” “we,” “us,” or “our”) collects, uses, and protects information when you visit xmconnect.online or purchase or use our services.

Eleven Marketing LLC is the legal business entity. XM Connect is the DBA and customer-facing name used for our website, services, communications, invoices, receipts, and billing.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Business name
Website or domain information
Billing and transaction information
Project requirements and service preferences
Information submitted through contact, quote, or inquiry forms
Communications between you and XM Connect

We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests
Provide website design and development services
Provide digital marketing services
Communicate with customers regarding projects and orders
Prepare proposals, invoices, and service agreements
Process and confirm payments
Provide customer support
Deliver and manage purchased services
Improve our website, services, and customer experience
Maintain business and transaction records
Prevent fraud, unauthorized activity, or misuse
Comply with applicable laws and legal obligations

3. Payment Information

Payments for XM Connect services may be processed through third-party payment processors.

Eleven Marketing LLC DBA XM Connect does not intentionally store complete credit card numbers, CVV codes, or other sensitive payment credentials on its website.

Payment information may be collected and processed directly by the applicable payment processor. Such information is subject to the payment processor's own privacy policy and security practices.

Customers may see “XM Connect” as the billing descriptor on their payment card or bank statement.

4. Cookies and Similar Technologies

Our website may use cookies, analytics tools, and similar technologies to:

Maintain website functionality
Understand website traffic
Analyze website usage
Improve website performance
Improve the user experience

You may be able to control cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

5. Digital Marketing Services

When providing digital marketing services, XM Connect may need to access or process information associated with a customer's website, advertising accounts, social media accounts, analytics platforms, or other digital platforms.

We use such information only as reasonably necessary to provide the requested services and according to the customer's authorization and applicable service agreement.

6. How We Share Information

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

Payment processors
Website hosting providers
Software and technology providers
Advertising and analytics platforms
Contractors or service providers assisting with our business operations
Professional advisors
Government authorities or law enforcement when required by law

Third-party service providers may process information according to their own privacy policies and terms.

7. Third-Party Websites

Our website or services may contain links to third-party websites, platforms, or services.

XM Connect does not control the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect information from unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain personal and business information for as long as reasonably necessary to:

Provide and maintain services
Maintain business and transaction records
Process refunds or resolve disputes
Enforce agreements
Meet accounting, legal, tax, and regulatory requirements

When information is no longer reasonably necessary, we may securely delete or dispose of it, subject to applicable retention requirements.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to request:

Access to certain personal information
Correction of inaccurate information
Deletion of certain information
Information about how your information is used

Requests may be submitted through the contact information provided on xmconnect.online.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that information has been collected from a child under 13, we will take reasonable steps to delete it.

12. Communications

If you provide your contact information, XM Connect may use it to communicate with you regarding inquiries, projects, purchases, payments, customer support, and other legitimate business matters.

Where applicable, you may request that we stop sending certain non-essential communications.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or legal requirements.

Any updated version will be posted on xmconnect.online with a revised effective date.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact XM Connect through the contact information provided on:

xmconnect.online

Business Identification

Legal Business Name: Eleven Marketing LLC
DBA: XM Connect
Billing / Customer-Facing Name: XM Connect
Business Type: Website Design & Digital Marketing Agency
Website: xmconnect.online

Eleven Marketing LLC is the legal entity responsible for the services and website operated under the DBA name XM Connect.